Shipping policy
Shipping policy
Shipping Destinations
We currently ship to addresses in Vietnam, United States, Canada, United Kingdom, EU country.
List EU country we can ship now: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Carriers
We use the following carriers to deliver our orders:
USPS
FedEx
DHL
YunExpress
Shipping Methods
We offer Standard Shipping method for all customers and Express Shipping method for US customer only.
Shipping Costs
Vietnam: We provide standard shipping method. All orders are shipped for free.
United States:
Economy shipping method:
Sleepbag&blanket: 9.95 per item
Other product:
A standard shipping fee of $4.5 For Fist Item and $2.95 for Each Additional Item.
Standard Shipping & Fast Processing
Shipping Fee: $7.95 for the first item and $4.95 for each additional item.
Other country (Canada, United Kingdom, EU):
Standard Shipping method:
Standard shipping fee of $9.95 for First Item and $4.95 for Each Additional Item.
Delivered time frame
Handling time:
Standard Shipping method:In order to prioritize thorough quality checks, expect 3-5 business days for order handling.
DHL Express Shipping & Fast Processing:In order to prioritize thorough quality checks, expect 2-4 business days for order handling.
Shipping Time:
Economy Shipping method:
Allow 12-14 business days for delivery base on your shipping address.
Standard Shipping method:Allow 8-10 business days for delivery base on your shipping address. We're constantly optimizing our processes to get your orders to you faster.
DHL Express Shipping & Fast Processing: Allow 3-5 days for delivery base on your shipping address.
The total time from placing your order to having the package arrive at your doorstep is currently estimated to be within 11-15 business days with standard shipping method and 7 - 12 Days with DHL Express Shipping.
*Note: Express shipping method is available for customers in US only.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number on our website to track the status of your order.
Taxes
All applicable taxes are included in the product prices. Customers will not be required to pay any additional taxes.
What to Do If You Don’t Receive Your Order
If you do not receive your order within the estimated delivery time, please follow these steps:
Check the tracking information provided in your shipping confirmation email.
If the tracking information indicates that the order has been delivered but you have not received it, please:
Check with household members, neighbors, and the delivery location to ensure the package was not received by someone else.
Verify the shipping address provided during checkout was correct.
If you still cannot locate your order, please contact our customer support at support@zumbamboo.com with your order number and tracking information. We will investigate the issue and assist you in resolving it as soon as possible.
Contact Information
If you have any questions or concerns about your shipment, please contact us at
